Know your audience…and talk to them.

‘Dancing With the Stars’ crowns a speedy winner. –USA Today

Spice Girl Mel B loses ‘Dancing With The Stars.’
–Daily Telegraph (UK)

These two headlines really drive home the point of “knowing your audience.” Same story…different audience. If you’re podcasting, video podcasting, blogging, or even writing a letter for that matter, you probably know who your audience is…at least you should. You’re half way there.

While in radio I’ve had the chance to work with some really great talent. I’ve also had the pleasure of working with some talent that, in the beginning were very mediocre and became great. Most of them were dedicated to getting better and were anxious to find new ways of doing it. You know, finding the big “secret” to fame and fortune. Well, here is the big secret….ready?

Whether you’re in front of a camera or on a mic one of your biggest challenges is visualizing your audience. “____casting” of any kind ain’t easy. You’re probably all alone in a little room with no audience. (Of course those with an audience will find it much easier to address to them because…well… they’re right there.) When you don’t have an audience you’re thinking, “There’s this stick pointed at me or this big class eye staring at me…so, there are people on the other end?” Yes there are. More importantly, there is a person on the other end. And that’s the secret. (Insert taa-daa here.)Talk to one person. Even in a “live audience” you will be a better speaker talking to one person.

Some talent coaches have preached the “make up one person with the qualities of your pinpoint target audience.” Kind of like a “hybrid” of the entire audience. (Depending on your imagination, and mine can be a bit warped, that’s a scary visual.) I disagree with the hybrid listener/ viewer. Your message is being heard by different people at any given time. To treat them as the same person is unfair to them. Instead I believe you should make a profile for five or ten people. Spend a little time fleshing out those viewers/listeners. What are their names, how old, married or single, working or not, readers or gamers? Depending on the length of your presentation, try to “talk to” at least one every 5 to 10 minutes. See the headline example above. To the US audience the winner was the headline. To the UK, where Mel B is from, the fact that she lost was the headline. Another example; if your podcast is about tech, talk to the advanced “geek” and the guy who is enamored with gadgets, and the woman who is just interested is saving time with technology.

Yep, the content of your show” is vital. Spend a great deal of time preparing it. Your audience is also vital. Spend time preparing to talk to them. You address people in a group…you talk to people individually. If they feel like they are respected as individuals they’ll be back for more.

2 comments:

  1. Rob Blatt, 29 November 2007, 10:44

    I think it’s also important that once you have an audience, you make sure that your imagined one is malleable. Once your audience is there, you might want to consider making them your target audience instead of your imaginary one.

     
  2. Susan Bratton, 29 November 2007, 16:18

    Phil,
    This is a great post and thank you for sharing your expertise. I call this “persona” marketing. I advise all of my hosts and I push myself to employ this practice of talking to one person.

    I give this “persona” a name and imbue them with a personality so they become very “real” in my mind’s eye.

    When I’m recording DishyMix, I have “Andy” in my focus.

    Andy is my sophisticated listener, he knows everyone in the digital marketing industry, he’s married, one son (2 years old), he lives in Chicago, he’s steeped in traditional and digital marketing, he wants to know everyone’s latest thinking about the digital transformation of marketing, he not only reads business books, but he’s written one (!) and he listened to my show because he wants not only to be entertained but he wants to get new perspectives from other intelligent executives in his industry and he wants to be “in the know” about juicy personal tidbits of the famous names in the Internet, media, advertising and marketing business.

    I keep this all in my mind when I’m doing my show, speaking directly to “Andy” as much as I can.

    It’s great advice! And it’s hard to do!
    Thanks for the great tip and reminder.
    Suz

     

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